Cancellation and No-Show Policy

Colorado Counseling Center’s Cancellation and No-Show Policy:

Since your appointments involve the reservation of time specifically for you, and out of respect for your therapist, a minimum of 24 hours’ notice is required for rescheduling or canceling an appointment, excluding emergency situations. Multiple no-shows will result in the termination of therapy.

No-Show Policy: Anytime you fail to attend a scheduled appointment without giving any notice of cancellation, you will be charged the full fee amount of your scheduled session. The credit card information you provided when making your first appointment will be used to process this payment.

Late Cancellation Policy: The first session that is missed by cancelling within the 24-hour window will be charged a $50 fee. After that, the full fee of your scheduled session will be charged for each cancellation within the 24-hour window. The credit card information you provided when making your first appointment will be used to process this payment. Repeated cancellations or no-shows without the required 24 hours’ notice may result in the termination of therapy.

Although CCC may send clients email reminders about upcoming appointments, this is done as a courtesy and only if you consent to receive such communications via email. It remains your sole responsibility to keep track of and attend all scheduled therapy appointments, whether or not you receive the email reminder.